TONY J. MIRABELLA

1135 Pelham Parkway North

Apt. 1C

Bronx, NY 10469

(347) 427-6360

(917) 371-0655

tonyccny@optonline.net

 

OBJECTIVE: To obtain a help desk position.

 

Summary: A+ certified computer technician. Well-versed in computer software and hardware issues. Hands-on experience in PC desktop support. Knowledgeable in a wide range of Windows-client side issues. Excellent problem solving and interpersonal skills.

 

SKILLS: Types 50 words-per-minute

Windows 3.1/95/98/2000/XP

Microsoft Office

Windows NT/2000/XP Network configuration, LAN, TCP/IP

Corel WordPerfect

Experience working within Windows Networking environment

Windows 2000/2003 Server configuration

Norton Antivirus

Zonealarm Pro

System configuration and recovery using Norton Ghost

 

EXPERIENCE:

 

05/00 Present City College of New York

 

Computer Technician

Repair and maintain Windows LAN and workstations and servers in college library and on campus. Configure security on student PCs.

Responsible for maintaining and troubleshooting print, E-mail and proxy servers.

 

08/99 01/00 Career Blazers Learning Center, New York, NY

 

Student

Received A+ Computer Technician Certificate from Comptia.

Received MCP Certification From Microsoft

 

02/99 - 05/99 National Neurofibromatosis Foundation, New York, NY

 

Intern

Responsible for assisting in-house MIS staff in day-to-day computer issues.

 

Provided own anti-virus software to clean a Microsoft Excel virus from network and 10 workstations.

Resolved printer and network problems by reinstalling software on a Windows 98 workstation with software problems.

Used a troubleshooting program to resolve Windows problems including disk fragmentation and internal Windows errors.

Successfully completed internship.

 

10/98 - 1/99 The Associated Blind, New York, NY

 

Intern

Performed data entry using Microsoft Work and Excel.

Acted as a receptionist, answering phones and taking messages for staff members.

Successfully completed internship.

 

EDUCATION:

 

4/97 - 7/97 LIGHTHOUSE, International, New York, NY

 

Office Training Program

Completed intensive course in customer service and clerical/office skills.

 

9/94 - 9/96 CHRISTOPHER COLUMBUS HIGH SCHOOL, Bronx, NY

High School diploma 1996